Terms & Conditions
Effective Date: September 8, 2025
Company: Ahnneste LLC (“Ahnneste,” “we,” “our,” or “us”)
Welcome to Ahnneste. By accessing or purchasing from our website www.ahnneste.com, you agree to the following Terms & Conditions. Please read carefully.
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1. General
• These Terms govern all sales and use of our website, products, and services.
• By placing an order, you agree to be bound by these Terms and all applicable laws.
• Ahnneste reserves the right to update these Terms at any time.
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2. Products
• We specialize in candles, body care, and merchandise.
• Product descriptions, images, and pricing are provided as accurately as possible, but variations may occur.
• All products are for personal use only and not for resale unless expressly authorized.
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3. Orders & Payments
• All orders are subject to acceptance and availability.
• Payments must be made in full at checkout. We accept listed at checkout credit/debit cards, apple/google pay, and tap.
• Ahnneste reserves the right to refuse or cancel any order if fraud or unauthorized activity is suspected.
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4. Shipping & Delivery
• We ship within the U.S. only.
• Delivery times are estimates and not guaranteed.
• Ahnneste is not responsible for delays caused by carriers, customs, or events beyond our control.
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5. Returns & Refunds
• Due to the nature of our products (candles, body care, etc.), all sales are final unless the item arrives damaged or defective.
• If you receive a damaged or incorrect item, please contact us within 7 days of delivery at contactus@ahnneste.com.
• Approved returns must be unused, in original packaging, and accompanied by proof of purchase.
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6. Safety & Use
• Always follow safety instructions provided with our products located on the item.
• Candles should never be left unattended, kept away from flammable objects, children, and pets.
• Body care products should be patch-tested before use; discontinue use if irritation occurs.
• Ahnneste is not liable for misuse or failure to follow safety guidelines.
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7. Intellectual Property
• All content on our website, including logos, text, designs, and images, are the property of Ahnneste LLC and give no permissions to be used outside of Ahnneste LLC's social platforms and website.
• You may not reproduce, distribute, or exploit our content without prior written consent.
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8. Limitation of Liability
• To the fullest extent permitted by law, Ahnneste shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
• Our liability is limited to the amount paid for the purchased product.
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9. Privacy
• Your personal information is collected and used in accordance with our Privacy Policy [link to your policy].
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10. Governing Law
• These Terms are governed by the laws of the State in which Ahnneste LLC is registered.
• Any disputes shall be resolved in the courts of that jurisdiction.
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11. Contact
For questions regarding these Terms, please contact us at:
Refund Policy
Final Sale Policy
• Due to the personal and consumable nature of our products, all sales are final.
• We do not accept returns or exchanges once an order has been shipped.
Damaged or Incorrect Items
• If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at contactus@ahnneste.com with your order number and photos of the product/packaging.
• Upon review, we will gladly replace the item or issue store credit.
Cancellations
• Orders may only be canceled within 24 hours of purchase, provided they have not yet been processed or shipped.
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Customer Responsibility
• Please ensure your shipping address is correct at checkout. We are not responsible for packages delivered to incorrect addresses provided by the customer.
• For body care products, we recommend a patch test prior to use. Discontinue use if irritation occurs. Ahnneste is not responsible for misuse of products.
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Contact Us
For questions regarding shipping, returns, or refunds, please contact us at:
